Frequently Asked Questions

  • Make your best guess when you book, as we can always adjust the number of players on arrival.

    Payment is processed onsite and your credit card on file is only to hold the booking.

    Keep in mind we take cash, credit or debit. Payments can be split between individual players.

  • There is no deposit and no payment taken upfront.

    We only charge you on arrival and can adjust the the number of players at that time.

    We do require a credit card to hold the booking, and will charge a fee for cancellations within 48 hours of your booking. The same policy applies to ‘no-shows’.

  • We say to budget about an hour and twenty minutes with us. We ask you to arrive ten minutes early and we take a photo afterward.

  • A cancellation fee of $50 applies for cancellations made less that 48 hours prior to your booked game. The same fee applies to changes of game time within that range (rebooking). A ‘no-show’ or extremely late team will be charged the penalty fee.

  • It’s best to book ahead.

    For weekends/holidays, our games are usually booked in advance if you’re interested in coming, please call ahead before you arrive.

    On quiet days, we could be fixing props or not staffed appropriately. Please call ahead to see if we can accommodate. Please call before arrival with the more notice the better.

  • There is metered parking on Danforth and street parking on side streets nearby. Do not park in the parking lot across the street as they have been ticketing cars there.

  • There isn’t one game that is harder than the others. Each game is designed with different puzzles and a different theme so they’re hard to compare.

    Overall, our games’ difficulty depends on your level of escape room experience and group size since we tailor the experience by providing hints to maximize your enjoyment of the room.

    If you’re looking for a difficult game you’ll find our games a challenge but not frustrating. If you’re looking for something beginner level, we’ll adjust with more hints and helps.

    We have players of all experience and skill levels play, from age 8 to 108!

  • Well, that would be giving away spoilers in some cases. We’d rather not say, but it’s safe to assume you won’t be disappointed.

  • Our games are designed with kids in mind but not totally for kids.

    With that said, kids are great puzzles solvers and strong players on their team.

    For kids, corporates or anyone who is faint of heart, we keep the themes PG, the puzzles are intuitive but certainly a challenge for everyone in the group.

    If you’re a superstar and get out early, you’ll have our ‘bonus’ puzzles waiting for you.

  • Although we allow all ages to play our games, we find that to really participate in the puzzle solving we recommend ages 8+. Children that are younger than that are more than welcome, but they might be involved as spectators. Having said that, they still have a great time!

  • Unfortunately we do not have a party room, and we do not allow outside food or drink. Most parties these days are going elsewhere after the game, such as a restaurant or home. There is a Pizza Pizza close to us that has seating as well as a few other nearby options. See our complete Birthday Party FAQ in the section below.

  • We don’t make our games intentionally scary but the atmosphere can be intimidating for sensitive or very small children. There are no games that contain horror themes or upsetting subject matter.

  • We’re so glad you asked! We are located at 2944 Danforth Ave., in the east end of Toronto. We are located between two subway stops, Main and Victoria Park stations. There is parking across the road from us at the Lowe’s building center. We are on the North side of the street, to the left of a Sherwin Williams paint store on the corner of that block.

  • If a change is requested within 48 hours prior to your booking time, a $50 change fee is applied. You can however change the number of players at any time free of charge (although the two player minimum charge still applies if the player count is reduced to 2).

Birthday Party FAQ

  • Unfortunately we do not have a party room, and we do not allow outside food or drink. Most parties these days are going elsewhere after the game, such as a restaurant or home. There is a Pizza Pizza close to us that has seating as well as a few other nearby options.

  • Which game you choose will depend on your groups age and level of experience. For younger or more inexperieced groups we usually recommend Operation Flamingo or Mystery at Maryweather Mansion. Walden’s Wizarding Shop is more appropriate for ages 11+ and It Came From the Attic is our most challenging (and slightly spooky) game.

  • Each of our games has a capacity for about 10 kids + 1-2 accompanying adults. If you have a party size that is bigger than that, we usually split the kids up into two different games at the same time.

  • Although our immediate area is known more for furniture stores than restaurants, there are 3 major Pizza chains within walking distance. Within driving distance there is a Firkin pub with large tables (call ahead to ensure seating). Also Greektown, an area famous for it’s restaurants is a 15 minute drive away.

  • Although we allow all ages to play our games, we find that to really participate in the puzzle solving we recommend ages 8+. Children that are younger than that are more than welcome, but they might be involved as spectators. Having said that, they still have a great time! We also host plenty of adult birthdays, as this is a fun experience for all ages.

  • Our games are always private, you will never be lumped in with another team.

  • Your team will be paired with an “Adventure Guide”, who will be monitoring the game. They will recieve unlimited hints, and their Guide will do their best to get them through the entire experence.

  • At the time of reservation we just ask that you make your best guess as to how many kids will be attending so that we can plan for it on our side. Since you don’t pay until you get to our facility, you won’t end up paying for anyone that’s not in attendance.

  • We ask that you arrive about 10 minutes prior to you game time. Generally parents of the other children attending drop the kids off at that point. Then we go over some rules before starting the game as close to the time of your booking as possible. Afterwards we take a photo and do a debrief, so budget to be with us about and hour and twenty minutes to an hour and a half.

  • For ages 11 and under, we require a paid adult to be in the room with the children, to supervise the children and to assist them with puzzles they might have trouble with (don’t worry, your Adventure Guide will also be assisting)

  • As birthday parties tend to book well in advance on weekends, if you plan to do the same it’s advisable to book a few weeks in advance to ensure you get the game and time that you want. Weekdays are generally easier to book closer to the day.

  • Cancellations within 48 hours of the booking time will be charged a penalty to the card on file. The same policy applies to ‘no shows’ or very late arrivals.